NOT WHAT YOU EXPECTED?
For returns on purchases made outside of the U.S. see our INTERNATIONAL RETURNS POLICY below.
Please reach out to our customer service team at firstname.lastname@example.org. Our amazing team will be able to assist you with all eligible returns. After an order is placed, we cannot guarantee that changes can be made to the order or shipping address before the order is shipped out.
DOMESTIC RETURNS & EXCHANGES
FRESH has a 14-day return policy, from date of purchase. You are welcome to try out your tools within this 14 day period. If you find that within this time frame that our tools are not what you expected, or you would simply like to exchange for a different model; please reach out to our customer service team via email email@example.com and we will get you taken care of.
Please keep in mind our warranty does not cover damage from misuse, incidentals, improper care, or sharpening within these 14 days. However, our StayFresh Program makes it easy to replace your tools should any of the aforementioned situations arise.
Non-returnable items: Comb attachments, shear cases, brushes/combs, accessories or clothing merchandise.
STAYFRESH PROGRAM RETURNS
*All swaps include a return envelope for you to send back used tools. You have 14 days to get this in transit to us, if not you could be charged for the remaining balance on that item. However, it will be added to your subscription as a new product to swap in the future.*
Orders (trade in/swaps) from our StayFresh Program do not constitute as a new purchase and thus cannot be returned. Upon receiving your swap, you have a 3-day window to let us know if the item is defective and you need a one-time replacement.
For an exchange, you have 3 days to notify us that you want to exchange for a different model. There will be a $15 charge to cover shipping and restocking. The shear must be unused in brand new condition.
If you are signed up for the StayFresh Subscription you will receive a notification email prior to the order being automatically placed. If you need to cancel or skip this cycle please reach out to us immediately so we can cancel the order before being shipped. If you receive a subscription order that you didn't mean to place, you can send back the unused item for a refund. Please reach out to us for a return label and this will be deducted from your reimbursement.
At the moment, we only offer returns, exchanges, and replacements for domestic orders and cannot accommodate international orders . Please take this into consideration when placing your order.
We require all returns to be processed through our customer service team, if you do not reach out to them, and return your products without their consent, reimbursement can not be initiated.
If a refund is approved by our team, please note that return shipping charges will be deducted from your reimbursement. We also require customers to package their returns appropriately in original packaging. If products are returned damaged or not in the original packaging these items would be subject to a 25% restocking fee.
-If return is approved your refund will be automatically applied to the original method of payment. There is often some processing time before a refund is posted and could take up to 10 business days depending on your banking institution. If you have any issues with your reimbursement posting please reach out to customer service at firstname.lastname@example.org
Orders are shipped within 24-48 hrs from our warehouse (excluding pre-orders). Any order placed over the weekend/ or holiday will be shipped out the next business day.
*We offer free USPS shipping on U.S. orders $40+ and over.
*We also offer expedited shipping for an additional charge. Please select UPS/ or DHL as your shipping method for a rush order.
International orders are shipped using UPS or DHL.
Depending on your country, you may also experience customs fees when retrieving your package. Please reach out to your local government to inquire on import duties & taxes before ordering.
MISSING PRODUCT/ WRONG ORDER
If you placed an order for a wrong item please let our customer service team know. You may be subject to shipping charges to resend out correct items. If we made an error during fulfillment we will happily reship at no charge.
*Incorrect/invalid addresses will be charged to reship if the package is returned to us.
Unfortunately, we can not be responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the 3rd party shipping carrier (USPS/UPS/DHL) and the customer.
If you have any further questions, please reach out to us at email@example.com and we will be more than happy to assist you!
All returns need to be shipped back to:
PO BOX 609
Rockmart, GA 30153