Orders are shipped within 24-48 hrs from our warehouse (excluding pre-orders). Any order placed over the weekend will be shipped out the next business day.
*We offer free USPS shipping on U.S. orders $40+ and over.
*We offer expedited shipping for an additional charge. Please select UPS/ or DHL as your shipping method for a rush order.
International orders are shipped using UPS or DHL.
Depending on your country, you may also experience customs fees when retrieving your package. Please reach out to your local government to inquire on import duties & taxes before ordering.
MISSING PRODUCT/ WRONG ORDER
If you placed an order for a wrong item you will be subject to shipping charges to reship the correct item. If we made an error on our behalf we will happily reship at no charge.
*Incorrect/invalid addresses will be charged in the event of reshipment if they are returned to us.
Unfortunately, we can not be responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the shipping carrier and the customer.
If you have any further questions, please reach out to us at firstname.lastname@example.org and we will be more than happy to assist you!