In regards to order fulfillment:
Orders are processed and shipped within 24 hours of placement if received during our normal business hours (M-F 9am-5pm). If your order will take longer than 24 hours to fulfill you will be notified.
We provide free ground shipping, and expedited shipping is available for a fee. We use USPS for shipping. If you require other forms of shipping please contact us. (Additional charges may apply)
In regards to returns:
To return your product, you should mail your product to: Fresh Shears, 645 Henderson Drive, Suite 10, Cartersville GA 30120, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.