Returns & Shipping

Return Policies

Please reach out to our customer service team at Our team will be able to assist you with returns. 

For returns on purchases made outside of the U.S. see our INTERNATIONAL RETURNS POLICY below.


You are welcome to try out your new tools once you receive them.

If they are not what you expected, we offer a 14-day return policy (from the date of purchase).

If you find that within this time frame that you would like to return or exchange for a different model; please reach out to our customer service team and we will get you taken care of. 

  • We must receive returned item within 14 days of being notified to be eligible of return or exchange.

Please keep in mind our warranty does not cover damage from misuse, incidentals, improper care, or sharpening within these 14 days. 

Non-returnable items: Comb attachments, shear cases, brushes/combs, accessories or clothing merchandise.

We monitor returns and reserve the right to refuse service to anyone who may misuse or abuse the policy.


  • All swaps include a return envelope for you to send back used tools. You have 14 days to get this in transit to us, if not you will be charged for the remaining balance on that item past 30 days. However, it will be added to your subscription dashboard as a new product to swap in the future.
  • Orders (trade in/swaps) from our StayFresh Subscription do not constitute as a new purchase and thus cannot be returned.  Upon receiving your swap, you have a 3-days to let us know if there is an issue with the item. 
  • We will email you a return label if one hasn't been provided for you to send back the item for inspection. 
  • We must receive the item within 7 days for inspection. (If not you will no longer be eligible for a replacement)
  • For a model exchange, you have 3 days to notify us that you want to exchange for a different model. There will be a $15 charge to cover shipping and restocking. The shear must be unused in brand new condition ( no knicks in the blade) 

If you are signed up for the StayFresh Subscription you will receive multiple notification emails prior to the order being automatically shipped. If you need to cancel or skip this cycle please login into your account to edit before order is placed. If order has already been placed please reach out to customer service asap so we can cancel before being shipped.  If you receive a subscription order that you didn't mean to place, you can send back the unused within 7 days for a refund minus shipping. Please reach out to us for a return label and this will be deducted from your reimbursement.


At the moment, we only offer returns, exchanges, and replacements for domestic orders and cannot accommodate international orders. Please take this into consideration when placing your order. 


We require all returns to be processed through our customer service team, if you do not reach out to them, and return your products without their consent, reimbursement can not be initiated. 

If a refund is approved by our team, please note that return shipping charges will be deducted from your reimbursement. We also require customers to package their returns appropriately in the original package. If products are returned damaged or not in the original packaging these items would be subject to a 25% restocking fee.

  • We must receive returned item within 14 days of being notified to be eligible for refund.

-If a return is approved your refund will be automatically applied to the original method of payment. There is often some processing time before a refund is posted and could take up to 10 business days depending on your banking institution. If you have any issues with your reimbursement posting please reach out to customer service at


Orders are shipped within 24-48 hrs from our warehouse (excluding pre-orders). Any order placed over the weekend and/or holiday will be shipped out the next business day.

After an order is placed, we cannot guarantee that changes can be made to the order or shipping address before the order is shipped out. 


*We offer free USPS shipping on U.S. orders $40+ and over.

*We also offer expedited shipping for an additional charge. Please select USPS Priority as your shipping method for a rush order. 


International orders are shipped using UPS or DHL. 

*Customs Fees*

Depending on your country, you may also experience customs fees when retrieving your package. Please reach out to your local government to inquire on import duties & taxes before ordering. 


If you placed an order for a wrong item please let our customer service team know. You may be subject to shipping charges to resend out correct items. If we made an error during fulfillment we will happily reship at no charge.

*Incorrect/invalid addresses will be charged to reship if the package once it is  returned to us.

Unfortunately, we can not be responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the 3rd party shipping carrier (USPS/UPS/DHL) and the customer.

If you have any further questions, please reach out to us at  and we will be more than happy to assist you!  

All returns need to be shipped back to:

PO BOX 609 

Rockmart, GA 30153